Lead times on the majority of the Newlife Rugs are from stock. Occasionally we may be out of stock of a particular design, you will be informed at the point of order if we are out of stock and how long your rug will take to make up or you can make initial inquiry by email to

Once your rug is ready for delivery you will be notified prior to dispatch to arrange details. Standard delivery to UK mainland is free of charge, with delivery occurring Monday to Friday between 9am – 6pm. Delivery prices outside the UK mainland can be provided by Newlife Rugs on request.

On rare occasions goods can be damaged in transit, please inspect your rug on arrival, and also checking for any damage to the outside packaging. If obvious damage has occurred alert the courier immediately and clearly write on the delivery note a description of the damage seen. Sign the consignment note with the words “Unchecked”. Unwrap the rug straight away, and if damage has occurred alert Newlife Rugs immediately by phone, and send a copy of the signed consignment note with photographic evidence.

Newlife Rugs are securely packaged and damage is unlikely, when opening the rug packaging please ensure that you do not use a blade, instead use scissors and carefully cut away from you to avoid damaging the rug inside.